Ordering on www.juruclothing.com is easy, and secure!
- Select your Color preference.
- Chose your Size preference.
- Select Quantity of your choice.
- Click on the “Add to Cart” button on the product page. The shopping cart page will then display the items in your cart.
- Here you may change your quantity of an item you selected, or you may remove it.
- From the shopping cart page you may chose to proceed to checkout or continue shopping.
Viewing Orders
When you have finished shopping, click on the “My Cart” or “Check Out” at the top right of the page to review your selections, If you are satisfied with your order, click on the “proceed to checkout” icon to complete your purchase.
Notice: If you experience a problem with the items in your shopping cart, be sure you have Cookies enabled in your web browser.
All customers will receive a shipping confirmation email, which will include tracking or a delivery confirmation number. To track an order after it has been shipped, click on the “Order Status” icon at the top right–hand corner of the navigation bar. Enter your order number and email address or billing zip code.
You may also track your order via Fed Ex tracking number at http://www.fedex.com/Tracking. USPS does not provide order tracking, only delivery confirmations.
Payments, Pricing, and Promotions
www.juruclothing.com accepts payments by Discover, Visa, MasterCard, and American Express for online orders, as well as in our walk-in store also.
www.juruclothing.com at this time does not accept debit cards, but will in the near future.
www.juruclothing.com will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.
juru is required to charge sales tax on merchandise and shipping charges in California and Missouri. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items.
State and local sales tax rates are subject to change at any time.
In the "Other Information" section at the bottom of the Checkout page, enter your offer code in the "Promo Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order. Due to the extremely low prices we offer for Littmann and Welch Allyn diagnostics, we regret that you cannot use a coupon to purchase those products.
In the "Other Information" section at the bottom of the Checkout page, enter your code in the "Gift Certificate Code" box and click "Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.
On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item when you hit the Add to Cart button. In addition, if you order an item that is currently out of stock, we will notify you by e-mail that the product is backordered and let you know when it is expected. We will often give you the option of replacing the item with a different one (i.e. a different color).
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.
Note: If you are using e-mail filters and/or blockers, be sure to add www.juruclothing.com to the safe sender list in your address book to ensure that you receive our notifications and updates.
How can I cancel or change my order?
Please remember that in stock items ordered before 2PM CST will ship the same day! If you need to cancel or change an order, please emailas soon as possible with your request. We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
What if www.juruclothing.com is unable to accept my order?
Please note that www.juruclothing.com may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. www.juruclothing.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, www.juruclothing.com will issue a credit to your payment method in the amount of the charge.
Is shopping at www.juruclothing.com secure?
You can feel completely secure when ordering from juru.com. All online transactions at juru are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
Computer Monitor Color Accuracy?
We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.
Does www.juruclothing.com have a catalog?
We do not publish a printed catalog. Instead we maintain a "live" catalog on the internet. This way you have access to the newest products, "Everyday Low Prices", and a selection that surpasses any mail order catalog!
You can find our entire assortment on our website at www.juruclothing.com
Returns & Exchanges
What is www.juruclothing.com’s return policy?
If you are not completely satisfied with any merchandise you have ordered, you may return it within 60 days of receipt for a full refund or exchange, no questions asked.
Laundered garments and footwear showing visible wear are not returnable unless they are defective.
Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.
All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.
Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.
What if my item is defective, broken or needs repair?
www.juruclothing.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from juru has a manufacturing defect, please contact us
For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.
How do I return an item?
For your convenience, juru.com encloses a prepaid shipping label with all orders. If you choose to use our self-addressed prepaid label when returning an item, a $7.98 charge will be deducted from your refund.
Please follow the instructions on the back of your order summary and enclose it with the items you are returning.
All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be returned within 60 days of receipt.
If an item was ordered as a set, it must be returned as a set.
Laundered garments and footwear showing visible wear are not returnable unless they are defective.
Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.
All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.
If you do not use our prepaid return/exchange label, we suggest you return the package using a courier who will provide proof of delivery. Please do not use the product box as a shipping container.
Please allow 14 business days to process your return.
How do I exchange an item?
For your convenience, juru encloses a prepaid shipping label with all orders. If you choose to use our self-addressed prepaid label when exchanging an item, a $7.98 charge will be deducted from your exchange.
Please follow the instructions on the back of your order summary and enclose it with the items you are exchanging.
All items exchanged must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be exchanged within 60 days of receipt.
If an item was ordered as a set it must be exchanged as a set.
Laundered garments and footwear showing visible wear are not returnable unless they are defective.
Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.
All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.
If you do not use our prepaid return/exchange label, we suggest you return the package using a courier who will provide proof of delivery. Please do not use the product box as a shipping container.
Please allow 14 business days to process your return.
Where can I get a Return/Exchange Form?
A Return/Exchange Form containing instructions and juru's return address is printed on the back of the invoice shipped with your order.
Are there any items I cannot return or exchange?
Due to health codes, support and fashion hosiery may not be returned or exchanged except in the case of a manufacturer's defect.
Opened software, electronic books, and books including software that has been opened may not be returned or exchanged except in the case of a manufacturer's defect.
Updating Account Information
There are various reasons why you may eventually need to change your account information. This may include a change of address, which would require you to change your shipping address on our site. Also, you may need to change your email address, password, name, etc. All of those items may be updated very quickly and easily.
